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Apple iPad Pro (10.5-inch, Wi-Fi, 64GB) - Rose Gold

₹ 50,800.00 58,000.00

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Cancellations & Retuns

  • If I request for a replacement, when will I get it?

    Visit Your Orders to check the status of your replacement.
    In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

  • Which products are not eligible for returns?

    The following table contains a list of products that are not eligible for returns as per the Seller’s Returns Policy:

    Category

    Products that can’t be returned

    Auto Accessories

    Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

    Automobiles

    Cars, Mopeds, Motorcycles and Scooters

    Bath and Spa

    Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps

    Baby Care

    Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

    Cleaning Products

    Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder

    Computer Accessories

    Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software

    Food and Nutrition

    Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products

    Fashion

    Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits

    Footwear Accessories

    Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

    Gardening Products

    Plant Saplings, Plant Seeds and Soil Manure

    Health Care

    Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

    Home Products

    Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

    Hygiene

    Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

    Innerwear

    Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

    Jewellery

    Coins

    Music Instrument Accessories

    Mouthpiece Cap/Pad/Set, Oils and Polish

    Party Supplies

    Balloons, Candles, Cut-outs, Decoration articles and Whistles

    Festive Supplies

    Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color

    Personal Care

    Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs

    Pet Supplies

    Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

    Sexual Wellness

    Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

    Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

  • Can items be returned after the time period mentioned in the seller's Returns Policy?

    No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

  • Do I have to return the freebie when I return a product?

    Yes, the freebie has to be returned along with the product.

  • How do returns work?

    You can raise a request to return your items with these simple steps:

    1. Log into your Alienskart account
    2. Go to Your Orders
    3. Click on 'Return' against the item you wish to return or exchange
    4. Fill in the details and raise a return request

    Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.

  • I see the 'Cancel' button but I can't click on it. Why?

    A greyed out and disabled 'Cancel' button can mean any one of the following:

    1. The item has been delivered already

    2. OR
    3. The item is non-refundable (e.g. Gift Card)

    Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.

  • What is the Buyer Protection policy?

    The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at care@alienskart.com a for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

  • What should I do if I have an issue with my product after the return period?

    You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

  • What are the checks done for an item that I'm returning?

    During pick-up, your product will be checked for the following conditions:

    Correct Product

    IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

    Complete Product

    All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

    Unused Product

    The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

    Undamaged Product

    The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

    Undamaged Packaging

    Product's original packaging/ box should be undamaged.

    The field executive may refuse to accept the returns if any of the above conditions are not met.

    For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

  • How can I return or exchange an item?

    To return/exchange your order, follow these simple steps:

    1. Go to Your Orders
    2. Choose the item you wish to return or exchange
    3. Fill in the details
    4. Choose Request Return.
  • When is a return of an item not possible?

    Sellers cannot accept returns of item(s) in the following cases:

    1. When an item is damaged because of use or when it is not in the same condition as you received it
    2. When any consumable item has been used or installed
    3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
    4. When non-returnable items are involved such as innerwear. lingerie etc.
    5. When items are tampered with or have missing serial numbers
  • How can I know the status of my refund?

    You can visit ‘Your Orders' to know the status of your refund.

    For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

  • What are the modes of refund available after cancellation?

    The different refund modes available are:

    1. PhonePe Wallet - available for orders with selected sellers. You will get this option for eligible orders during cancellation
    2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
    3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
  • When are refunds given?

    Refunds are given when:

    • The seller cannot provide a replacement
    • A dispute has been ruled in your favour in-line with Buyer Protection
    • Sellers allow refunds on selected categories under certain conditions

    Please check the seller's Returns Policy on the product page for more details.

  • I ordered a wrong item. Can I return it?

    The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

  • What should I do if I find the package open or tampered on delivery?

    You can request for the item to be replaced by visiting 'Your Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

  • Can I change the address for the pick-up of the item(s) in my order?

    If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.'. Use the 'Return' option & fill out the details of the issue so that we can help you.

  • Why have I been asked to ship the item?

    When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

    The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

  • What is the pickup process?

    Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.

    In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

  • I have requested for a return for my item. When will it happen?

    You can now track the status of your return easily right from your Alienskart account or mobile app. Just visit the 'Your Orders' page to see its status along with the date of pick-up and status of your refund if applicable.

    You will also receive an email & SMS with the details of your return.

  • I have requested a replacement, when will I get it?

    You may visit 'Your Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

  • I've still not received the refund in my bank account.

    If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

    In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

  • Start from here
  • What are the refund timelines if I cancel or return a product?

    The refund timelines will depend on the payment modes as listed below:

    Debit card - 7-9 Business days

    Netbanking - 3-7 business days

    COD - IMPS, 1 Business days

    EMI (Standard+No cost+Debit card) - 7- 9 Business days

    Gift Card - 24 hours

    PhonePe:

    PhonePe wallet - 24 hours

    PhonePe UPI - 1 business day

    PhonePe Credit/Debit card - 7 business days

    Note: Refunds will be credited to the payment source used at the time of placing an order.
    The mode of refund in case of payment through 'Cash on Delivery' will be IMPS

  • How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?

    For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

  • You will need to update following information for the seller to process a refund to your account:

    The Bank Account Number

    IFSC Code

    Account Holder's Name

    Bank Branch

    Bank Name

    IMPS refunds will typically be processed in one business day by sellers.

  • I have not received the reimbursement of my courier charges. What should I do?

    Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

    Go to Alienskart Help Centre and select the relevant order for which the refund has been requested

    From the issue types, choose 'Others' and select 'Email Us'

    Now click on the attachment icon and select the image/document you wish to upload

    Please include the return ID in your email and click 'Send Email'

    After the verification, the amount will be refunded to you as a Gift Card in your Alienskart account.

    Note: This amount is not withdrawable to your bank account.

  • How will I get my refund for returning an item I paid for with Cash on Delivery?

    For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

  • How long does it take to cancel an order?

    Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

Orders

  • I missed the delivery of my order today. What should I do?
  • The delivery of my order is delayed. What should I do?
  • The delivery of my order is delayed. What should I do?
  • What should I do if my order is approved but hasn't been shipped yet?
  • Can I take the shipment after opening and checking the contents inside?
  • How do I know my order has been confirmed?
  • How quickly can I get my order delivered?
  • My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
  • Why can't I track my order even though it has been shipped?
  • What should I do if I don't get the invoice for my order?
  • How do I get invoices for my previous orders without having to check my e-mails?
  • Should I call Alienskart’s Customer Care for installation once my product is delivered?
  • Will my product be installed by the brand or Alienskart? If it is installed by Alienskart, will it affect the warranty of the product?
  • How will my order be delivered?
  • Why is the 'Cash on Delivery' payment mode not available at my location?
  • Where can I find the seller's returns policy?
  • What does the tag 'Imported' beside a product mean?
  • How can I place an order?
  • I have a complaint about the courier executive who came to deliver my order.
  • What should I do if a service centre denied my request to repair the product?
  • Can I get my order delivered faster?
  • How is a 'business day' different from a regular day?
  • What is the estimated delivery time?
  • My package shows as delivered but I can't find it, what should I do?
  • Why was my package not delivered?
  • What do the different order statuses in ‘Your Orders' mean?

Payment

Shopping

  • Why do I see different prices for the same product?
  • Is installation offered for all products?
  • Is it necessary to have an account to shop on Alienskart?
  • What does 'Pre-order' or 'Forthcoming' mean?
  • Do sellers on Alienskart ship internationally?
  • Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?
  • Will I get a wall mount for my television in the box?
  • What does 'Out of Stock' mean?
  • What does the badge Alienskart Assured mean?
  • Do I have to pay extra for items with the Alienskart Assured badge?
  • What is Alienskart Buyer Protection?
  • Why do I see a shipping charge for an item with the Alienskart Assured badge?
  • Is Alienskart Advantage the same as Alienskart Super?
  • How does 'Instant Cashback' work?
  • Is there a filter available through which I can only see items with a Alienskart Assured badge?
  • What are the benefits of buying an item with a Alienskart Assured badge?
  • How are items packaged?
  • Are there any hidden charges (Octroi or Sales Tax) when I shop on Alienskart?
  • Why do I see different prices for books with the same title?
  • Can I club my orders from different sellers to be delivered together?
  • Can I club my orders from different sellers to be delivered together?
  • Why do I see a 'delivery charge'?

Wallet

  • What can I do if the balance in my wallet is not enough to pay for my order?

    You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, Alienskart Gift Cards, and Netbanking.

    Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.