- RESOLVE ISSUES
- Cancellations & Retuns
- Orders
- Payment
- Shopping
- Wallet
Cancellations & Retuns
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If I request for a replacement, when will I get it?
Visit Your Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details. -
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the Seller’s Returns Policy:
Category
Products that can’t be returned
Auto Accessories
Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles
Cars, Mopeds, Motorcycles and Scooters
Bath and Spa
Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care
Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products
Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories
Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition
Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion
Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories
Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products
Plant Saplings, Plant Seeds and Soil Manure
Health Care
Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products
Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene
Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear
Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery
Coins
Music Instrument Accessories
Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies
Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies
Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care
Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies
Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness
Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.
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Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
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Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
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How do returns work?
You can raise a request to return your items with these simple steps:
- Log into your Alienskart account
- Go to Your Orders
- Click on 'Return' against the item you wish to return or exchange
- Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.
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I see the 'Cancel' button but I can't click on it. Why?
A greyed out and disabled 'Cancel' button can mean any one of the following:
- The item has been delivered already
- The item is non-refundable (e.g. Gift Card)
OR
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.
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What is the Buyer Protection policy?
The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at care@alienskart.com a for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.
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What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).
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What are the checks done for an item that I'm returning?
During pick-up, your product will be checked for the following conditions:
Correct Product
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
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How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
- Go to Your Orders
- Choose the item you wish to return or exchange
- Fill in the details
- Choose Request Return.
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When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
- When an item is damaged because of use or when it is not in the same condition as you received it
- When any consumable item has been used or installed
- When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
- When non-returnable items are involved such as innerwear. lingerie etc.
- When items are tampered with or have missing serial numbers
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How can I know the status of my refund?
You can visit ‘Your Orders' to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).
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What are the modes of refund available after cancellation?
The different refund modes available are:
- PhonePe Wallet - available for orders with selected sellers. You will get this option for eligible orders during cancellation
- Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
- NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
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When are refunds given?
Refunds are given when:
- The seller cannot provide a replacement
- A dispute has been ruled in your favour in-line with Buyer Protection
- Sellers allow refunds on selected categories under certain conditions
Please check the seller's Returns Policy on the product page for more details.
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I ordered a wrong item. Can I return it?
The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.
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What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting 'Your Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.
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Can I change the address for the pick-up of the item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.'. Use the 'Return' option & fill out the details of the issue so that we can help you.
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Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
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What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.
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I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your Alienskart account or mobile app. Just visit the 'Your Orders' page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
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I have requested a replacement, when will I get it?
You may visit 'Your Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
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I've still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
- Start from here
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What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
Debit card - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Gift Card - 24 hours
PhonePe:
PhonePe wallet - 24 hours
PhonePe UPI - 1 business day
PhonePe Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS -
How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode?
For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
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You will need to update following information for the seller to process a refund to your account:
The Bank Account Number
IFSC Code
Account Holder's Name
Bank Branch
Bank Name
IMPS refunds will typically be processed in one business day by sellers.
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I have not received the reimbursement of my courier charges. What should I do?
Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:
Go to Alienskart Help Centre and select the relevant order for which the refund has been requested
From the issue types, choose 'Others' and select 'Email Us'
Now click on the attachment icon and select the image/document you wish to upload
Please include the return ID in your email and click 'Send Email'
After the verification, the amount will be refunded to you as a Gift Card in your Alienskart account.
Note: This amount is not withdrawable to your bank account.
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How will I get my refund for returning an item I paid for with Cash on Delivery?
For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.
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How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.
Orders
- I missed the delivery of my order today. What should I do?
- The delivery of my order is delayed. What should I do?
- The delivery of my order is delayed. What should I do?
- What should I do if my order is approved but hasn't been shipped yet?
- Can I take the shipment after opening and checking the contents inside?
- How do I know my order has been confirmed?
- How quickly can I get my order delivered?
- My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
- Why can't I track my order even though it has been shipped?
- What should I do if I don't get the invoice for my order?
- How do I get invoices for my previous orders without having to check my e-mails?
- Should I call Alienskart’s Customer Care for installation once my product is delivered?
- Will my product be installed by the brand or Alienskart? If it is installed by Alienskart, will it affect the warranty of the product?
- How will my order be delivered?
- Why is the 'Cash on Delivery' payment mode not available at my location?
- Where can I find the seller's returns policy?
- What does the tag 'Imported' beside a product mean?
- How can I place an order?
- I have a complaint about the courier executive who came to deliver my order.
- What should I do if a service centre denied my request to repair the product?
- Can I get my order delivered faster?
- How is a 'business day' different from a regular day?
- What is the estimated delivery time?
- My package shows as delivered but I can't find it, what should I do?
- Why was my package not delivered?
- What do the different order statuses in ‘Your Orders' mean?
Payment
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What is Alienskart’s credit card EMI payment option?
With Alienskart’s credit card EMI option, you can choose to pay in easy instalments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:
HDFC
Citi
ICICI
Kotak
Axis
Induslnd
SBI
Standard Chartered
HSBC
*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:
Banks
Supports 18 & 24 months tenure Minimum order value to avail 18 & 24 months EMI options HDFC
Yes
10,000
Citi
Yes
₹ 10,000
ICICI
Yes
₹ 10,000
Kotak
Yes
₹ 4,000
Axis
Yes
₹ 4,000
IndusInd
Yes
₹ 4,000
SBI
No
NA
Standard Chartered
Yes
₹ 4,000
HSBC
No
NA
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How can I order for large quantities of the product as part of a corporate order?
You can write to corporatesales@Alienskart.com for your corporate gifting requirements.
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How can I label my saved cards?
You can specify a card label at the time of saving a card on Alienskart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Alienskart.
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What is a 'card label'?
A card label is a name you give to your card while saving it on Alienskart.
This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
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What is the 'Save Card' feature?
The 'Save Card' option lets you save your credit/debit cards on your Alienskart account. This helps you complete your transactions in a quick and easy way.
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How does Alienskart prevent card fraud?
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
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How do I pay using Alienskart’s credit card EMI option?
When you're prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped.
You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles.
Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.
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How is my EMI debited?
If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.
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I have a query about the EMI charge. What should I do?
You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.
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What are the interest rates for the Credit card EMI plans?
You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.
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Which Credit cards are eligible for EMI?
EMI is available for Credit cards from the following banks:
ICICI
Citi
SBI
HSBC
Kotak
Standard Chartered
Axis
Induslnd
Please check the specific product page for more details as this list is updated frequently.
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Can I pay with any Credit card?
You can choose to pay on Alienskart with any Visa, MasterCard or American Express credit card issued in India.
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Can I use any Debit Card to pay for my order?
You can choose to pay for your order on Alienskart with any Visa, MasterCard or Maestro Debit Card.
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Can I use the Cash on Delivery payment option for every product I buy on Alienskart?
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.
Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹99,999 using this depending on your account level.
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Can I combine the balance on my Gift Cards or PhonePe Wallet with Cash on Delivery to pay for an order?
CoD payments cannot be combined with other payments modes.
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How can I get the 3D Secure password for my Credit/Debit Card?
You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.
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How can I pay with a saved Credit/Debit Card?
Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.
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How can I pay for my order?
You can choose to pay for an order using any of the below methods:
Cash on Delivery
Net Banking
Gift Card
PhonePe Wallet
Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries.
To know more about payments, click here: https://alienskart.com/faq
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How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?
You can directly pay for your order at the pickup outlet for Cash on Delivery orders.
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How do I pay using a credit or debit card?
You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.
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How does the 3D Secure password add security to my online transactions?
The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.
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If I have a saved card on Alienskart, will I be able to use a new card for my next payment?
Yes. Even if you've saved your card details on Alienskart, you always have the option to use any other credit/debit card to pay.
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What is a 3D Secure password?
A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).
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What is the amount I can shop for with Cash on Delivery payment option?
You can shop up to Rs. 99,999 using Cash on Delivery (CoD) option depending upon your account level.
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What is Cash on Delivery?
Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.
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Why is my card being saved on Alienskart?
It's quicker. You can save the hassle of typing in the complete card information every time you shop on Alienskart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.
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What all card information does Alienskart store?
We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Alienskart stores your card information only when you select the option. We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Alienskart stores your card information only when you select the option.
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Can I delete my saved cards?
Yes, you can delete your saved cards at any given time.
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What is a card label?
A card label is the name you give to your card while saving it on Alienskart. This helps in identifying the card at the time of making a payment. Even if you do not specify a card label, you will still be able to identify the card by the first 2 and last 4 digits of your card number which will be visible to you when the saved card is displayed.
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How can I add a card label to my saved card?
You can specify a card label at the time of saving a card on Alienskart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on Alienskart.
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What are the pre-requisites for using the saved card feature?
You should have a registered account with Alienskart to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.
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Can I use a saved card to make an EMI payment?
Yes, if your saved credit card is eligible for your Bank's EMI program then you can use it for making an EMI payment.
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I had opented to save my card at the time of payment but my card was not saved. Why?
If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.
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I typed an incorrect card number by mistake when adding my card. How do I correct it?
If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.
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Can I use my saved cards for making a payment on Alienskart’s mobile site/app?
Absolutely! Any cards that you save on Alienskart’s website can be used on Alienskart app and mobile site as well. You can also save cards through your mobile and use them on Alienskart’s website.
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Why do I see 'Cards imported from your PhonePe account'?
Your saved cards from PhonePe have been imported to Alienskart to further simplify your payment experience.
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Will my Alienskart cards be available on PhonePe as well?
Yes, the cards saved on Alienskart will be available on PhonePe as well.
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What if I do not want my cards to be imported?
You can manage these cards from the 'Saved Cards' section on PhonePe or Alienskart. If you wish to delete a card from both PhonePe and Alienskart, you need to perform this operation independently in both the applications.
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Are changes to my saved cards synced across Alienskart and PhonePe?
We only import your cards across the two applications at the moment. Their management is independently done from the respective 'Saved Cards' sections.
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Is the import of cards between Alienskart and PhonePe done securely?
Absolutely! We use world class encryption standards while importing your cards from Alienskart account to PhonePe account and vice versa. Both Alienskart and PhonePe payment systems are compliant with stringent security standards likePCI DSS (Payment Card Industry Data Security Standards) to ensure that your card information remains confidential at all times.
Your cards have been made available on PhonePe and Alienskart platforms as a part of simplifying the payment process across our group companies.
Please refer the privacy policies for further details:
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Can I use Credit/Debit Card or Netbanking to pay on Alienskart through the Alienskart app?
Yes, you can use your Debit/Credit Card or Net-banking to shop on our mobile app, website, and mobile site too!
Shopping
- Why do I see different prices for the same product?
- Is installation offered for all products?
- Is it necessary to have an account to shop on Alienskart?
- What does 'Pre-order' or 'Forthcoming' mean?
- Do sellers on Alienskart ship internationally?
- Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?
- Will I get a wall mount for my television in the box?
- What does 'Out of Stock' mean?
- What does the badge Alienskart Assured mean?
- Do I have to pay extra for items with the Alienskart Assured badge?
- What is Alienskart Buyer Protection?
- Why do I see a shipping charge for an item with the Alienskart Assured badge?
- Is Alienskart Advantage the same as Alienskart Super?
- How does 'Instant Cashback' work?
- Is there a filter available through which I can only see items with a Alienskart Assured badge?
- What are the benefits of buying an item with a Alienskart Assured badge?
- How are items packaged?
- Are there any hidden charges (Octroi or Sales Tax) when I shop on Alienskart?
- Why do I see different prices for books with the same title?
- Can I club my orders from different sellers to be delivered together?
- Can I club my orders from different sellers to be delivered together?
- Why do I see a 'delivery charge'?
Wallet
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What can I do if the balance in my wallet is not enough to pay for my order?
You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, Alienskart Gift Cards, and Netbanking.
Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.