Visit Your Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

The following table contains a list of products that are not eligible for returns as per the Seller’s Returns Policy:

Category	Products that can’t be returned
Auto Accessories	Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles	Cars, Mopeds, Motorcycles and Scooters
Bath and Spa	Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care	Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition	Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
Health Care	Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene	Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear	Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery	Coins
Music Instrument Accessories	Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies	Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies	Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies	Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness	Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Yes, the freebie has to be returned along with the product.

You can raise a request to return your items with these simple steps:

1. Log into your Alienskart account
2. Go to Your Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘Your Orders' section of your Alienskart account.

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at care@alienskart.com a for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and concern is looked into by us on a case-to-case basis.

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

During pick-up, your product will be checked for the following conditions:

Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product's original packaging/ box should be undamaged.

The field executive may refuse to accept the returns if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

To return/exchange your order, follow these simple steps:

1. Go to Your Orders
2. Choose the item you wish to return or exchange
3. Fill in the details
4. Choose Request Return.

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as innerwear. lingerie etc.
5. When items are tampered with or have missing serial numbers

You can visit ‘Your Orders' to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

The different refund modes available are:

1. PhonePe Wallet - available for orders with selected sellers. You will get this option for eligible orders during cancellation
2. Back to source - available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order
3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

Refunds are given when:

• The seller cannot provide a replacement
• A dispute has been ruled in your favour in-line with Buyer Protection
• Sellers allow refunds on selected categories under certain conditions

Please check the seller's Returns Policy on the product page for more details.

The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

You can request for the item to be replaced by visiting 'Your Orders'. Use the 'Return' option & fill out the details of the issue so that we can help you.

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.'. Use the 'Return' option & fill out the details of the issue so that we can help you.

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

You can now track the status of your return easily right from your Alienskart account or mobile app. Just visit the 'Your Orders' page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

You may visit 'Your Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.

The refund timelines will depend on the payment modes as listed below:

Debit card - 7-9 Business days

Netbanking - 3-7 business days

COD - IMPS, 1 Business days

EMI (Standard+No cost+Debit card) - 7- 9 Business days

Gift Card - 24 hours

PhonePe:

PhonePe wallet - 24 hours

PhonePe UPI - 1 business day

PhonePe Credit/Debit card - 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through 'Cash on Delivery' will be IMPS

For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

The Bank Account Number

IFSC Code

Account Holder's Name

Bank Branch

Bank Name

IMPS refunds will typically be processed in one business day by sellers.

Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:

Go to Alienskart Help Centre and select the relevant order for which the refund has been requested

From the issue types, choose 'Others' and select 'Email Us'

Now click on the attachment icon and select the image/document you wish to upload

Please include the return ID in your email and click 'Send Email'

After the verification, the amount will be refunded to you as a Gift Card in your Alienskart account.

Note: This amount is not withdrawable to your bank account.

For your 'Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting Your Orders.

Sellers usually ship orders with 1-3 business days so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘Your Orders' section on your Alienskart account.

Orders will be delivered by the date you see on the product page for your location.

The courier services delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.You can also visit My Account › Your Orders page to get invoices for your orders.

You can easily send invoices to your email ID from your Alienskart account. To do so, visit My Account › Your Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.

Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorised partners.

All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected & available.

Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

You can see the respective seller's Returns policy on the product page.

Sometimes items have to be sourced by sellers from their international partners. Such items have the tag 'Imported' on the product page and can take at least 10 or more days to be delivered.

To place an order, please follow these steps:

1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode
2. Add products to your cart or just hit 'Buy Now'
3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Please contact our Customer Support with the service centre details so that we can look into this.

Your order will get delivered on or before the delivery date promised at the time of placing the order. Or you can choose Super Delivery at the time of checkout to get your order faster than usual.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

• The seller offering the product
• Product's availability with the seller
• The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘Your Orders' section of your Alienskart account on our website, app, or mobile site.

If your tracking information shows that your package was delivered, but you can't find it:

Check your phone for any notification about attempted delivery. See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit.

In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.

Sometimes, a package cannot be delivered due to one of the following reasons:

Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.

To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select 'Edit' and then Choose 'Save Changes'.

Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.

Failed Delivery Attempts: Most of the seller's partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.

Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.

Note:A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

The different order statuses are as mentioned below:

Approved:Order you have placed for an item is confirmed by the seller.

Ready to Ship: Your item is packed and ready for pick up by a courier service provider.

Dispatched:Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility.

Shipped:Your item is on its way to you.

Out for delivery: A Wish master is out to deliver your order.

Delivered:Your item has been delivered.

Return requested:You have created a return request for the item which is pending confirmation from the seller.

Returned:You have returned the item for refund/replacement/exchange.

With Alienskart’s credit card EMI option, you can choose to pay in easy instalments of 3, 6, 9, 12, 18, or 24 months, with credit cards from the following banks:

HDFC

Citi

ICICI

Kotak

Axis

Induslnd

SBI

Standard Chartered

HSBC

*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:

Banks	Supports 18 & 24 months tenure	Minimum order value to avail 18 & 24 months EMI options
HDFC	Yes	10,000
Citi	Yes	₹ 10,000
ICICI	Yes	₹ 10,000
Kotak	Yes	₹ 4,000
Axis	Yes	₹ 4,000
IndusInd	Yes	₹ 4,000
SBI	No	NA
Standard Chartered	Yes	₹ 4,000
HSBC	No	NA

You can write to corporatesales@Alienskart.com for your corporate gifting requirements.

You can specify a card label at the time of saving a card on Alienskart through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Alienskart.

A card label is a name you give to your card while saving it on Alienskart.

This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

The 'Save Card' option lets you save your credit/debit cards on your Alienskart account. This helps you complete your transactions in a quick and easy way.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

When you're prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped.

You'll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles.

Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.

EMI is available for Credit cards from the following banks:

ICICI

Citi

SBI

HSBC

Kotak

Standard Chartered

Axis

Induslnd

Please check the specific product page for more details as this list is updated frequently.

You can choose to pay on Alienskart with any Visa, MasterCard or American Express credit card issued in India.

You can choose to pay for your order on Alienskart with any Visa, MasterCard or Maestro Debit Card.

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.

Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹99,999 using this depending on your account level.

CoD payments cannot be combined with other payments modes.

You can get a 3D Secure password by registering your Credit/Debit Card on your bank's website.

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.

You can choose to pay for an order using any of the below methods:

Cash on Delivery

Net Banking

Gift Card

PhonePe Wallet

Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries.

To know more about payments, click here: https://alienskart.com/faq

You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you'll also need to use your card's online password that is verified by Visa, MasterCard Secure Code etc.

The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

Yes. Even if you've saved your card details on Alienskart, you always have the option to use any other credit/debit card to pay.

A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).

You can shop up to Rs. 99,999 using Cash on Delivery (CoD) option depending upon your account level.

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.

It's quicker. You can save the hassle of typing in the complete card information every time you shop on Alienskart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Alienskart stores your card information only when you select the option. We only store your card number, cardholder name and card expiry date. We do not store your card's CVV number or the 3D secure password. Alienskart stores your card information only when you select the option.

Yes, you can delete your saved cards at any given time.

A card label is the name you give to your card while saving it on Alienskart. This helps in identifying the card at the time of making a payment. Even if you do not specify a card label, you will still be able to identify the card by the first 2 and last 4 digits of your card number which will be visible to you when the saved card is displayed.

You can specify a card label at the time of saving a card on Alienskart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the "My Saved Cards" menu in the My Account section on Alienskart.

You should have a registered account with Alienskart to which you should be logged in. Due to security reasons, this feature is not available during guest checkout.

Yes, if your saved credit card is eligible for your Bank's EMI program then you can use it for making an EMI payment.

If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact us and we will help you out.

If you typed an incorrect card number, name or card expiry date, you need to first delete the entered details by clicking on "Remove this card" and then add the card again with the correct details.

Absolutely! Any cards that you save on Alienskart’s website can be used on Alienskart app and mobile site as well. You can also save cards through your mobile and use them on Alienskart’s website.

Your saved cards from PhonePe have been imported to Alienskart to further simplify your payment experience.

Yes, the cards saved on Alienskart will be available on PhonePe as well.

You can manage these cards from the 'Saved Cards' section on PhonePe or Alienskart. If you wish to delete a card from both PhonePe and Alienskart, you need to perform this operation independently in both the applications.

We only import your cards across the two applications at the moment. Their management is independently done from the respective 'Saved Cards' sections.

Absolutely! We use world class encryption standards while importing your cards from Alienskart account to PhonePe account and vice versa. Both Alienskart and PhonePe payment systems are compliant with stringent security standards likePCI DSS (Payment Card Industry Data Security Standards) to ensure that your card information remains confidential at all times.

Your cards have been made available on PhonePe and Alienskart platforms as a part of simplifying the payment process across our group companies.

Please refer the privacy policies for further details:

PhonePe Privacy Policy

Alienskart Privacy Policy

Yes, you can use your Debit/Credit Card or Net-banking to shop on our mobile app, website, and mobile site too!

You could see different prices for the same product, as it could be listed by many Sellers.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Yes, it's necessary to log into your Alienskart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Items marked as 'Pre-order' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Currently, sellers on Alienskart only ship within India.

No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Alienskart.

An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

The Alienskart Assured badge is a seal of quality and speed. Products with this badge meet our extensive quality & packaging guidelines along with having faster delivery timelines. With stringent seller & product selection combined with fast & free delivery, 'Alienskart Assured' guarantees you a superior and hassle-free shopping experience every time. Free shipping for orders above ₹500

No, you can shop for items with the Alienskart Assured badge at no extra charge.

Alienskart Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven't got a satisfactory solution from the seller. Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. Alienskart decision on the resolution will be final for the concern raised.

Sellers may charge a nominal fee for shipping, even for products with the Alienskart Assured badge, if the order is less than ₹ 500. Shipping is free for items with the Alienskart Assured badge if the order value is more than ₹ 500.

No. While Alienskart Advantage was the tag for all items listed by sellers who used our partner warehouse services, the Alienskart Assured' badge is only given to select items based on certain criteria such as product quality and delivery timeline.

'Instant Cashback' is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

Yes, there is a filter available through which you can shop only for items with the Alienskart Assured badge.

Items with the Alienskart Assured badge are extensively quality checked from storage to transit safe packaging and also comes along with fast & free delivery from our best sellers. Free shipping for orders above Rs. 500

Products sold by Sellers with Alienskart Assured badge are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

There are NO hidden charges when you shop on Alienskart. The price you see on the product page is final and it's exactly what you pay. Note: There can be additional delivery charges based on the seller's policy.

You can find various editions of books with the same title on Alienskart -- from paperbacks or hardcovers to collector's editions. Some of them are re-published/printed within India, while some editions are imported. The price of the titles varies based on this and the seller offering it. All other available editions and their prices for a particular title are mentioned on the respective product page under 'Other Editions'.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.

You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, Alienskart Gift Cards, and Netbanking.

Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.